ANZ Agency Services Status

ANZ Bank Agency Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ New Payments Platform, ANZ Agency Clearing and ANZ Global Courier Services.

For more information, contact your ANZ Customer Service Centre.

Operational

Degraded Performance

Partial Outage

Major Outage

Under Maintenance

ANZ Maintenance Notification - Fileactive

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 2024 - 09:00 AEDT

Scheduled - ANZ Fileactive Scheduled Change

Start Time: 23/11/2024 09:00 AEDT
End Time: 23/11/2024 18:00 AEDT

Change Details

ANZ will be performing system maintenance on ANZ Fileactive services which will result in two outages.

The outage windows are:

Outage Window 1: 09:00 to 10:00 AEDT

Outage Window 2: 14:00 to 18:00 AEDT

During these outage windows, ANZ Fileactive will be down affecting payment processing and the delivery of the Intraday Balance and Transaction reporting. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable during the advertised outage windows.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Please note advertised outage times are an approximate and actual times may vary during planned maintenance.

Impacted Geographies: Global
Nov 23, 2024 09:00-17:00 AEDT

NPP Agency Clearing Operational

Inward Agency Operational

Outward Agency Operational

EOD BTR Operational

Global Courier Service (GCS) Operational

ANZ Fileactive Under Maintenance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0880069(2)) Nov 23, 2024 14:00-18:00 AEDT

NPP Schedule Change

Reference Number: CHG0880069(2)
Service Impact: High
Start Time: 23/11/2024 14:00 AEDT
End Time: 23/11/2024 18:00 AEDT

Change Details
ANZ will be performing system maintenance on the NPP Appointor Channels which will result in an outage on the API Gateway.

As a result of the planned activity Appointors will be unable to submit outbound payments and expect to receive a 503/401 error when establishing a connection to the NPP Service during the scheduled change window.

Inbound payments from other Participants will continue to be received and be settled by ANZ, however acknowledgement messages will be held in ANZ systems until services are restored.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Posted on Nov 19, 2024 - 16:00 AEDT

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0867224) Nov 23, 2024 22:00 - Nov 24, 2024 10:00 AEDT

NPP Schedule Change

Reference Number: CHG0867224
Service Impact: Low
Start Time: 23/11/2024 22:00 AEDT
End Time: 24/11/2024 10:00 AEDT

Change Details
ANZ will be performing system maintenance on the NPP Platform with no anticipated impacts or outages to the NPP Service.

Should an issue occur as a result of this planned change activity, this will be managed through the NPP Incident Management Framework.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Posted on Nov 13, 2024 - 21:25 AEDT

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0860266) Nov 30, 2024 21:00 - Dec 1, 2024 16:00 AEDT

NPP Schedule Change

Reference Number: CHG0860266
Service Impact: Low
Start Time: 30/11/2024 21:00 AEDT
End Time: 01/12/2024 16:00 AEDT

Change Details
ANZ will be performing system maintenance on the NPP Platform with no anticipated impacts or outages to the NPP Service.

Should an issue occur as a result of this planned change activity, this will be managed through the NPP Incident Management Framework.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Posted on Nov 19, 2024 - 16:33 AEDT

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0887143) Dec 5, 2024 08:30-17:30 AEDT

NPP Schedule Change

Reference Number: CHG0887143
Service Impact: Low
Start Time: 05/12/2024 08:30 AEDT
End Time: 05/12/2024 17:30 AEDT

Change Details
ANZ will be performing system maintenance on the NPP Platform with no anticipated impacts or outages to the NPP Service.

Should an issue occur as a result of this planned change activity, this will be managed through the NPP Incident Management Framework.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Posted on Nov 20, 2024 - 17:27 AEDT

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0882576) Dec 6, 2024 22:00 - Dec 8, 2024 10:00 AEDT

NPP Schedule Change

Reference Number: CHG0882576
Service Impact: Low
Start Time: 06/12/2024 22:00 AEDT
End Time: 08/12/2024 10:00 AEDT

Change Details
ANZ will be performing system maintenance on the NPP Platform with no anticipated impacts or outages to the NPP Service.

Should an issue occur as a result of this planned change activity, this will be managed through the NPP Incident Management Framework.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Posted on Nov 13, 2024 - 23:14 AEDT

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0889297) Dec 8, 2024 23:00 - Dec 9, 2024 02:00 AEDT

NPP Schedule Change

Reference Number: CHG0889297
Service Impact: High
Start Time: 08/12/2024 23:00 AEDT
End Time: 09/12/2024 02:00 AEDT

Change Details
ANZ will be performing system maintenance on the NPP Appointor Channels which will result in an outage on the API Gateway.

As a result of the planned activity Appointors will be unable to submit outbound payments and expect to receive a 503/401 error when establishing a connection to the NPP Service during the scheduled change window.

Inbound payments from other Participants will continue to be received and be settled by ANZ, however acknowledgement messages will be held in ANZ systems until services are restored.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Posted on Nov 21, 2024 - 22:26 AEDT

Past Incidents

Nov 23, 2024

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0880069-1)

Completed - The scheduled maintenance has been completed.
Nov 23, 10:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 AEDT

Scheduled - NPP Schedule Change

Reference Number: CHG0880069(1)
Service Impact: High
Start Time: 23/11/2024 09:00 AEDT
End Time: 23/11/2024 10:00 AEDT

Change Details
ANZ will be performing system maintenance on the NPP Appointor Channels which will result in an outage on the API Gateway.

As a result of the planned activity Appointors will be unable to submit outbound payments and expect to receive a 503/401 error when establishing a connection to the NPP Service during the scheduled change window.

Inbound payments from other Participants will continue to be received and be settled by ANZ, however acknowledgement messages will be held in ANZ systems until services are restored.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Nov 5, 15:03 AEDT

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0860266)

Completed - The scheduled maintenance has been completed.
Nov 18, 04:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 AEDT

Scheduled - NPP Schedule Change

Reference Number: CHG0860266
Service Impact: Low
Start Time:16/11/2024 09:00 PM AEDT
End Time: 18/11/2024 04:00 AM AEDT

Change Details
ANZ will be performing system maintenance on the NPP Platform with no anticipated impacts or outages to the NPP Service.

Should an issue occur as a result of this planned change activity, this will be managed through the NPP Incident Management Framework.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Nov 8, 16:20 AEDT

ANZ Wholesale Digital Maintenance Notification - Fileactive

Completed - The scheduled maintenance has been completed.
Nov 18, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:00 AEDT

Scheduled - ANZ Fileactive Scheduled Change

Reference Number: CHG0881664
Service Impact: High
Start Time: 17/11/2024 23:00 AEDT
End Time: 18/11/2024 02:00 AEDT

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive APIs and Fileactive APIs will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Nov 6, 11:16 AEDT

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0881664)

Completed - The scheduled maintenance has been completed.
Nov 18, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:00 AEDT

Scheduled - NPP Schedule Change

Reference Number: CHG0881664
Service Impact: High
Start Time: 17/11/2024 23:00 AEDT
End Time: 18/11/2024 02:00 AEDT

Change Details
ANZ will be performing system maintenance on the NPP Appointor Channels which will result in an outage on the API Gateway.

As a result of the planned activity Appointors will be unable to submit outbound payments and expect to receive a 503/401 error when establishing a connection to the NPP Service during the scheduled change window.

Inbound payments from other Participants will continue to be received and be settled by ANZ, however acknowledgement messages will be held in ANZ systems until services are restored.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Nov 5, 15:06 AEDT

Nov 17, 2024

Nov 16, 2024

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0874463)

Completed - The scheduled maintenance has been completed.
Nov 10, 08:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 23:00 AEDT

Scheduled - NPP Schedule Change

Reference Number: CHG0874463
Service Impact: High
Start Time: 09/11/2024 23:00 AEDT
End Time: 10/11/2024 08:00 AEDT

Change Details
ANZ will be performing system maintenance on the connected Back Office Systems of the NPP Service.

As a result of the planned activity:
No outbound payments will be processed from ANZ customers to the Connected Participants or Appointors between 11PM (09/11) to 8AM (10/11) AEDT.

Appointors will be unable to submit outbound payments and expect to receive a "503/401 error" when establishing a connection to the NPP Service during the above window.

NPP Inbound payments will continue processing with all Participants and will not be impacted.
Please note times are approximate and may vary if required activities complete sooner, or taken longer.

ANZ WHOLESALE DIGITAL
Oct 30, 20:06 AEDT

Nov 9, 2024

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0880856)

Completed - The scheduled maintenance has been completed.
Nov 9, 09:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 AEDT

Scheduled - NPP Schedule Change

Reference Number: CHG0880856
Service Impact: Low
Start Time: 08/11/2024 21:00 AEDT
End Time: 09/11/2024 09:00 AEDT

Change Details
ANZ will be performing system maintenance on the NPP Platform with no anticipated impacts or outages to the NPP Service.

Should an issue occur as a result of this planned change activity, this will be managed through the NPP Incident Management Framework.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Nov 5, 14:25 AEDT

ANZ Wholesale Digital Support Notification - NPP Schedule Change Notification (CHG0874387)

Completed - The scheduled maintenance has been completed.
Nov 9, 07:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 AEDT

Scheduled - NPP Schedule Change

Reference Number: CHG0874387
Service Impact: Low
Start Time: 08/11/2024 21:00 AEDT
End Time: 09/11/2024 07:00 AEDT

Change Details
ANZ will be performing system maintenance on the NPP Platform with no anticipated impacts or outages to the NPP Service.

Should an issue occur as a result of this planned change activity, this will be managed through the NPP Incident Management Framework.

Please note advertised times are an approximate and actual times may vary during planned maintenance.

ANZ WHOLESALE DIGITAL
Oct 28, 20:17 AEDT